Please remember that each and every custom made Design-a-Horse ("DAH") purchase is finished by hand with artistically applied colorants and glazes that applied on an individual basis in a handcrafted manner. Such colorants and glazes are applied by craftsmen, artisans and artists upon otherwise irregular resin bodies and surfaces, and as such, variations in surface grain or texture, colors, tone, feel and weight are inherent with completing every custom, one of a kind model horse purchased.
While every attempt is made to meet the selection options chosen, please note that variations described above will occur, and as such, we will thus not be able to accept requests for any Design-a-Horse refunds or credits, or for any changes and/or subsequent refinishing, without charge. Otherwise, all DAH sales are final. Further, Stone Horses reserves the right to evaluate any claim of manufacturer defect or shipping damage in its sole discretion, either though replacement or in-store credit only.
If you are designing one or more horse, we ask that you order any additional purchases of finished model horses separately, as combining these in a single order will delay custom processing. Any additional requested customization requests following will include an additional charge that varies depending on the complexity of customization requested. While these instances are rare, we want to be thoughtful about any anticipated needs, and further want to thank you for your continuing patronage.
If there are any other questions, please feel free to visit our FAQ or Help pages for details.