New sale coming soon!

Get Sales & Events Alerts

Sign up for newsletter today.

(800)-581-1370CONTACT US
0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

ORDER FULFILLMENT HELP

LOGIN AND ACCOUNT HELP

  • Account Information
  • Order Information
  • About Our Website
  • Lost Passwords
  • No Customer Accounts
  • Contact Us Today!
Shipping & Delivery
Shipping

Models ordered together are shipped together as soon as all models have been completed or released. Please take shipping times into consideration when placing your order. To avoid a wait for ready-to-ship models, we recommend that you order them separately from models with future release/completion dates.

Model Horses released or purchased at a live show will ship the week following the show. Shipping dates are indicated in the model description.  Actual colors may vary. These are hand painted and variation is natural.

We ship by USPS Priority Mail or UPS Ground. Tracking numbers are emailed by such shipping provider(s) when your order is shipped.  We rely on the order tracking information provided by the United States Postal Service ("USPS") or United Parcel Service ("UPS") to verify completed shipments, (including those delivered to you designated post office box), without requiring signature based delivery confirmation or the additional purchase of delivery insurance. We disclaim any responsibility for claims of failed delivery when tracking information indcates otherwise.  We are pleased to provide signature delivery confirmation or to insure the full value of your order at your election. Simply advise us using the comments section found at checkout, or send us email clearly stating your desire for signature based confirmation and/or shipping insurance.

Shipping Charges

Shipping carriers and charges are selected and calculated when you checkout based on the total weight of models ordered. Please note if you are ordering models to be picked up at a Post Office Box, an address different than your Billing address (such as a Hotel or Model Horse Show), additional shipping fees may be applied to your order as applicable for signature based delivery confirmation or your selection of delivery insurance. 

International Buyers

Shipping charges are calculated when you checkout based on the total weight of models ordered. All international orders are shipped by USPS Priority Mail International. Please provide an appropriate shipping address.Tracking numbers are emailed by the shipping provider when your package is shipped. We rely on the order tracking information to verify completed shipments and expressly disclaim any responsibility for claims of failed delivery when tracking information indcates otherwise.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase. These charges are normally collected when you pick the item up. Do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as 'gifts' since US and international government regulations prohibit such behavior. We have no control over the amount of time it takes for your package to clear customs. Please allow extra time, especially near the holidays.

Privacy & Security

Your privacy is our highest concern. All personal information shared with Stone Horses is strictly confidential.  If you feel that this is not the case, please contact Stone Horses at 1-866-581-1370.

  1. Terms of Use

    Stonehorses.com website (the ‘Website’) is owned and operated by The Peter Stone Company. Your access to this Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as the ‘Terms of Use’). Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use and the Privacy Statement. The Peter Stone Company reserves the right to amend the Terms of Use at any time. The Website and these Terms of Use are intended to apply internationally to residents located throughout the world.

  2. Your Obligations

    You must use the Website in a responsible manner. You must not:

    1. use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;
    2. use or access the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person, including without limitation, sexually explicit material or which inhibits any user from using the Website or the internet;
    3. use the Website to send unsolicited email messages;
    4. in any way tamper, hinder or modify the Website;
    5. knowingly transmit any viruses or other disabling features to the Website or via the Website;
    6. attempt any of the above acts or facilitate or assist another person to do any of the above acts.
  3. Copyright and Trade Mark Notice

    The material on the Website, the software, design, text and graphics comprised in the Website and the selection and layout of the Website are owned, licensed or compiled by The Peter Stone Company and protected by copyright law under the laws of The United States and International Copyright laws.

    The Website does not grant you a licence nor acts as a right of use of any of the trademarks or logos, whether registered or unregistered, that are displayed on the site without the express written permission of the trademark owner.

    You may view this Website and its contents using your web browser. In visiting the Website, you are able to save an electronic copy of the Website by means of the usual operation of your web browser only.

    You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit, translate, creative derivative works from or distribute the content of the Website in any way except as expressly provided for by The Peter Stone Company in these Terms of Use or expressly authorised in writing by The Peter Stone Company.

  4. Restrictions on use

    You must not use the Website in any manner or for any purpose which is unlawful or in any manner which violates any right of The Peter Stone Company or an associated entity or which is prohibited by the Terms of Use.

Returns Policy

Please inspect your purchase immediately upon receipt. If an item has been damaged during shipping, Stone Horses reserves the right ot issue a return authorization in it's sole discretion. Approved returns must include a Return Authorization Form. Items damaged in shipment must be returned within 3 business days of receipt.  Returns received without a completed and signed Return Authorization Form will not be processed and will be returned to the customer.  Any and all other Items purchased online, in-person, from a third party, or any other person or venue are exclusively offered on an "as-is" basis, with all resulting sales made being final.

Repairs

The customer is responsible for the time and expense of returning any item for repair.  The item will be returned to you at no charge following repair.  Please note that the repair process may alter the appearance and are hence completed on a best efforts basis only.  Please allow six to twelve weeks for repairs to be completed.

Ordering

Please visit our Login & Account Help Page to establish your Account.  You may order through our secure shopping cart system or place orders telephonically utilizing payment by Paypal, Visa, MasterCard, Discover and PayPal.

Viewing Orders

Once you have opened your account and purchased through this website, you will be able to access your Account.  Your Account will maintain a record of your purchase information on the site, with the exception of sensitive financial information.

Updating Account Information

Upon accessing your account, you are free to \review your purchases and update your personal information.

LOGIN AND ACCOUNT HELP

Account Information

We want your visit to our website to be enjoyable and easy to navigate. We also hope we can be of assistance for any login problems that might arise.  Our automatic Forgot Your Password link will usually resolve your problem. Please visit your Account to see recent orders you've placed, review or update your billing information, change your email address or review or update your shipping addresses.

Order Information

If you ordered online you can login and see your order status, order history or change contact information.  When you place an order online you will receive Order Confirmation email immediately. If you paid using credit card on our website, your order status will show as "confirmed." If you paid using Paypal, your Order Confirmation email will show your order status as "pending." After you complete payment at PayPal your order status will change to "confirmed."

Your Order Confirmation email also contains a direct link you can use to check on your order.  Sometimes Order Confirmation emails end up in your spam box or are spammed out by your ISP. You can usually fix this by adding service@stonehorses.com to your email address book. You can check on your order by logging in and clicking on Account Maintenance.

About Our New Website!

If you ordered before about November 1, 2013 - you ordered from our "old" website and your order history will not available. Orders placed after November 1, 2013 will remain in your order history.

Registered Members

If you had a login account on our our "old" website before about Novenber 1, 2013 and have not yet created a new account, please re-register when you place your next order.

Lost Passwords

Please visit our Login & Account Help Page to establish your Account.  You may order through our secure shopping cart system or place orders telephonically utilizing payment by Paypal, Visa, MasterCard, Discover and PayPal.

No Customer Account

Once you have opened your account and purchased through this website, you will be able to access your Account.  Your Account will maintain a record of your purchase information on the site, with the exception of sensitive financial information.

Contact Form

Thank you for contacting Stone Horses.  If you are checking on the status of an order you placed, we list shipping times on the page where you placed your order. Many models take 6 to 8 weeks to ship.  If you are trying to identify an older model horse you purchased elsewhere, please check our Stone Horses History website as we are unable to research models previously purchased and resold.

Your inquiry is important to us!

Office hours are Monday through Friday 9am to 5pm Eastern Time. Please allow 24 hours for a response to your inquiry during the week. Inquiries sent after 5pm Friday might not receive an answer until the following Monday or Tuesday. If you have sent us an inquiry but have not received a response, please phone us Monday through Friday 9am-5pm Eastern Time at 800-581-1370 (or 260-768-9150).

* Required Fields