Models ordered together are shipped together as soon as all models have been completed or released. Please take shipping times into consideration when placing your order. To avoid a wait for ready-to-ship models, we recommend that you order them separately from models with future release/completion dates.
Model Horses released or purchased at a live show will ship the week following the show. Shipping dates are indicated in the model description. Actual colors may vary. These are hand painted and variation is natural.
We ship by USPS Priority Mail or UPS Ground. Tracking numbers are emailed by such shipping provider(s) when your order is shipped. We rely on the order tracking information provided by the United States Postal Service ("USPS") or United Parcel Service ("UPS") to verify completed shipments, (including those delivered to you designated post office box), without requiring signature based delivery confirmation or the additional purchase of delivery insurance. We disclaim any responsibility for claims of failed delivery when tracking information indcates otherwise. We are pleased to provide signature delivery confirmation or to insure the full value of your order at your election. Simply advise us using the comments section found at checkout, or send us email clearly stating your desire for signature based confirmation and/or shipping insurance.
Shipping carriers and charges are selected and calculated when you checkout based on the total weight of models ordered. Please note if you are ordering models to be picked up at a Post Office Box, an address different than your Billing address (such as a Hotel or Model Horse Show), additional shipping fees may be applied to your order as applicable for signature based delivery confirmation or your selection of delivery insurance.
Shipping charges are calculated when you checkout based on the total weight of models ordered. All international orders are shipped by USPS Priority Mail International. Please provide an appropriate shipping address.Tracking numbers are emailed by the shipping provider when your package is shipped. We rely on the order tracking information to verify completed shipments and expressly disclaim any responsibility for claims of failed delivery when tracking information indcates otherwise.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase. These charges are normally collected when you pick the item up. Do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as 'gifts' since US and international government regulations prohibit such behavior. We have no control over the amount of time it takes for your package to clear customs. Please allow extra time, especially near the holidays.