Thank you for contacting Stone Horses.

If you are checking on the status of an order you placed, we list shipping times on the page where you placed your order. Many models take 6 to 8 weeks to ship.

If you are trying to identify an older model horse you purchased elsewhere, please check our Stone Horses History website as we are unable to research models previously purchased and resold.

Your inquiry is important to us.

Office hours are Monday through Friday 9am to 5pm Eastern Time. Please allow 24 hours for a response to your inquiry during the week.

Inquiries sent after 5pm Friday might not receive an answer until the following Monday or Tuesday.

If you have sent us an inquiry but have not received a response, please phone us Monday through Friday 9am-5pm Eastern Time at 800-581-1370 (or 260-768-9150).